Privacy notice
Last updated 10 November 2026
This notice explains what personal data Zoomedo collects through this website, why, and what you can do about it. Zoomedo is operated by [Registered company name], [Registered office address, city, PIN code] ("Zoomedo", "we"). We are the data fiduciary (data controller) for the data described here.
What we collect
- When you request a call or send an enquiry: your name and phone number, and the treatment page you were on. In an enquiry you can also give your email, city and the treatment you are interested in. If you chose options on a treatment page before pressing Book Now (hospital, doctor, room, date), we keep those choices and the price shown, so we can talk you through them.
- When you contact us by phone, email or WhatsApp: what you tell us.
- Technical data: your device's IP address is used for up to one hour to stop abuse (for example, too many requests from one connection). Our security logs record what happened and when, without your name or number.
We do not ask for medical details through this website, and please don't send them in a call request. We do not use advertising or analytics cookies, and we do not sell or rent personal data.
Why we use it
- To call or email you back about the treatment you asked about, and to answer your questions.
- To keep the website and your data secure.
- To meet our legal obligations.
We use this data on the basis of your consent, given when you press the button under the notice in the call or enquiry form. You can withdraw consent at any time (see "Your rights"); this does not affect anything done before you withdrew it.
Who can see it
Only Zoomedo's care coordination team and administrators, and every time they open call requests or enquiries it is recorded. We share your details with a hospital or doctor only after you agree to it on a call with us.
Our technology providers process data for us under contract and only on our instructions: website hosting (Vercel Inc.) and servers and database (Railway Corp.). Their servers may be outside India, including in Singapore and the United States. We will update this notice before we change providers.
How long we keep it
We keep a call request or enquiry for [12 months] after our last contact with you, then delete it, unless you become a patient with us (we will then give you a separate notice) or the law requires us to keep it longer.
How we protect it
Data is encrypted in transit, access is limited to the people who need it, and access to personal data is logged. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct or complete it;
- delete it, or stop using it (withdraw consent);
- name someone to exercise these rights for you if you die or cannot act yourself.
Email contact@zoomedo.com or call +91 82974 83932. We may ask you to confirm who you are. We answer within 30 days.
If you are under 18, a parent or guardian should contact us for you.
Grievances and complaints
Grievance Officer: [Grievance Officer's full name], [grievance@zoomedo.com], [Registered office address, city, PIN code]. If you are not satisfied with our answer, you can complain to the Data Protection Board of India. If you live in the European Union or the United Kingdom, you can also complain to your local data protection authority.
Changes
We will post any change here with a new date. If a change affects how we use data you already gave us, we will ask for your consent again. See also our terms of use.