Terms of use

Last updated 10 November 2026

These terms apply when you use zoomedo.com and Zoomedo's services. Zoomedo is operated by [Registered company name], [Registered office address, city, PIN code]. By using the website you agree to these terms.

What Zoomedo does

Zoomedo helps people plan elective surgery. We show treatment packages from partner hospitals, help you choose a hospital and surgeon, and coordinate appointments, paperwork, travel and follow-up.

Zoomedo does not give medical advice and does not diagnose. Treatment is provided by independent hospitals and registered doctors, who decide whether a treatment is right for you. Nothing on this website is a substitute for a doctor's advice.

Not for emergencies. If you need urgent help, call 112 or go to the nearest hospital.

Prices and packages

Prices on the website are estimates for the package described. The final price is confirmed in writing before you pay, after the hospital and doctor have reviewed your case. A package covers only what its page lists as included; anything else (for example extra nights, tests or medicines the doctor orders) is charged by the hospital.

Payments

Online payments are processed by Razorpay, a licensed payment aggregator. We never see or store your full card or bank details. Refunds follow our refund and cancellation policy.

Using the website

• You must be 18 or older, or act through a parent or guardian.
• Give true information, and only share someone else's details with their permission.
• Don't misuse the website: no automated scraping, attacks, or attempts to reach data that isn't yours.

Content

The website's text, design and logos belong to Zoomedo or its partners. Hospital and doctor information is provided by them; we check it but cannot guarantee it is complete.

Liability

Hospitals and doctors are responsible for the medical care they provide. To the extent the law allows, Zoomedo is not liable for indirect losses, and our total liability for a service is limited to the amount you paid Zoomedo for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

Personal data

See our privacy notice.

Changes, law and disputes

We may update these terms and will post changes here with a new date. These terms are governed by the laws of India, and the courts at [City] have jurisdiction. Questions or complaints: contact@zoomedo.com, or our Grievance Officer, [Grievance Officer's full name] ([grievance@zoomedo.com]).