Refund and cancellation policy

Last updated 10 November 2026

Requesting a call from Zoomedo is free. Online booking is not open yet; when it opens, this policy applies to payments made to [Registered company name] through zoomedo.com.

Ways to pay

• Booking amount: pay 10% of the confirmed package price to book, and the balance after the surgeon confirms the surgery is right for you.
• EMI: pay the full price in monthly instalments through your bank or card provider, where they offer it. Their interest and terms apply.
• Full payment: pay the full confirmed package price at once.

If the surgeon advises against surgery

If, after reviewing your case, the surgeon decides the treatment isn't suitable, we refund [everything you have paid to Zoomedo].

If you cancel

• Before your surgery date is confirmed by the hospital: [full refund].
• After the date is confirmed, and more than [7] days before admission: [refund minus the booking amount].
• Within [7] days of admission, or after admission: [no refund of the booking amount; the hospital's own policy applies to hospital charges].

If we or the hospital cancel

If the hospital or Zoomedo cancels and we cannot offer a date or alternative that suits you, we refund everything you paid to Zoomedo.

How refunds are paid

Refunds go back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it. For EMI payments, your bank decides how interest already charged is handled.

How our services are delivered

Zoomedo's services are coordination services, delivered by phone, video, messages and email, and in person at the hospital you choose. Nothing is shipped. You receive your booking confirmation by email or WhatsApp after payment.

Ask for a refund or cancel

Email contact@zoomedo.com or call +91 82974 83932 ([Monday to Saturday, 9:00 am to 7:00 pm IST]).